Returns

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your order with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

 

Return and Exchange Commitment

9express promises: within 7 days from the date you sign for the goods, we will provide you with return and exchange services!

 

Return and exchange processing method

If the wine is broken, leaked or damaged after signing for it; please email the order number and the photo of the problem wine to: support@9express.com.au;

For other problems except for broken, leaked and damaged drinks: please email the order number and picture of the problematic drinks (package appearance, unpacking layout) to sales@9express.com.au;(Customer service will contact you within 24 hours, please keep your mobile phone open)

If you have any questions, please call 9express customer service center: (02) 7983459.

 

Notice for Return and Exchange

  1. When signing for the receipt, the customer should open the box and inspect the goods, check whether the wine type, quantity, specification, gift, and amount are consistent with the order, and then sign for the receipt. If there is any problem, please call the 9express hotline: (02) 7983459.
  2. Under the condition that there is no problem with the goods, within 7 days from the actual date of receipt of the goods (the old wine has been produced and stored for a long time, and the appearance of the product is equally obsolete, different from the new product and incomparable; the beer itself has a longer shelf life Short. Therefore, old wine and beer are special products, and 7-day unreasonable return is not applicable), as long as they are unused and the packaging is intact, they can be returned in full, and you need to bear the freight.
  3. When the customer handles the return and exchange business, the returned wine must be packaged intact. When the wine is required to be returned without outer packaging, the bottle must not be opened; the gifts and invoices attached to the wine are complete and well-kept, and the batch number matches. If the invoice is lost, no return or exchange will be processed.
  4. When the customer’s location meets the 9express delivery conditions, the delivery staff will provide door-to-door service to collect the wine and accessories and fill in the return registration card; if the delivery conditions are not met, you need to personally send the wine, accessories and return registration card To the designated location.

If you need more information or request a refund or replacement, just contact our customer service team at support@9express.com.au. Please allow up to 10 working days to process your refund or exchange.

9 Express